RETURNS/REFUNDS
NO REFUNDS. NO EXCEPTIONS.
Due to the high quality of our products we rarely get a unsatisfied customer. However, we understand that there may be a case in which you changed your mind and need to return or exchange your order. In this event, we are happy to accommodate returns or exchanges on hair extensions that have not been opened, worn, or tampered with WITHIN 48 HOURS (TWO DAYS). (This includes combed, brushed out, or tousled with.) The hair must arrive back the way it was sent to you.
If you would like to return your order for exchange/site credit contact us first to begin the process.
What is the Store Returns Policy?
We do not provide cash refunds. We will accept exchanges within 7 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 15 days of the original purchase date with a valid receipt and all tags attached. We donot accept chargebacks from credit cards or banks due to high scamming of products being purchased and not returned . It is finale sale. The following items are considered "Final Sale" and cannot be exchanged in-store:
- Dresses
- Bodysuits
- Accessories
- Shoes
- Swim & Lingerie
- Beauty
- BODIEDKids
- Sale Items
- Toys
Should I know anything else about the Online Return Policy?
- Damaged, defective, or incorrect items must be reported within 3 days of delivery.
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging for store credit.